OUR PROMISE TO YOU
Our objective at Immersion is to provide a first class service to you the customer in terms of hospitality,
quality tuition, accommodation and service from us in all respects.
We are focused on the individual learner and not on groups. Your interests
are our concern and we aim to look after you from the time you first
contact us and for as long as you remain a client of ours.
We want your course with us to be a success not only in terms of improving
your English but also with regard to your whole experience. We are confident
that we provide the best quality tuition and accommodation available at
We will be in contact with you throughout your course and we are
available to you during your course. We hope that our commitment
to you will result in you returning to us again and perhaps recommending
us to your friends. In the unlikely event of a complaint we undertake
to act on this as quickly as possible to arrive at a solution -
of course we can only do so if you contact us immediately.
We are happy to make this promise to you in the knowledge that your experience
with us will be an excellent one. After all we want to see you again and
hopefully obtain a recommendation from you. We are well aware that a satisfied
client is a client for life.